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AI Customer Support for Clinics: Safer Patient Communication with Luni Chat
A practical playbook for answering non-clinical patient questions while protecting privacy, clinical boundaries, and urgent human escalation.
Read articleFree onboarding · Aug, Sep & OctFree onboarding through August, September & October
AI customer support for every social channel
One AI that answers every DM, chat and comment — in your voice, from your knowledge.Luni Chat answers your customers everywhere they message you — trained on your knowledge, in your voice.
- No credit card required
- Free plan included
- Live in three steps
WhatsApp · Acme OutdoorsnowHi! Do you ship to Portugal? And how long does it take?
We do! Orders to Portugal arrive in 3–5 business days, and shipping is free over €60. Want me to check delivery for your city?
Yes please — Lisbon!
Instagram“price??”31Works where your customers already are
WhatsAppInstagram
Messenger
Facebook comments
YouTube comments
TikTokTrusted by teams at
- Purple Cars
The problem
Your customers message you everywhere
Comments, DMs and chats pile up across five apps — and every one of them expects a reply now.
They expect answers in minutesAt midnight, on weekends, mid-launch.
The same questions, five times overShipping, pricing, availability — again and again.
Five apps, zero overviewYour team tab-hops while comments go unanswered.
WhatsApp“Is this still in stock?”12Instagram“price??”31YouTube“Where can I buy this?”57Facebook“Do you deliver to my city?”9Messenger“Hello? Anyone there?”24The product
Luni answers all of it, from one place
Every DM, chat and public comment flows into one AI that already knows your business.
WhatsAppInstagramMessengerFacebookYouTubeLuni AITrained on your knowledge. Replies in your voice, instantly.
Online 24/7Customers get answers in seconds
Your team gets their day back — and steps in only when it matters.
Omni-channel
Six channels, connected in clicks
Private chats and public comments, all answered by the same Luni.
Answers chats on the channel your customers trust most.
Instagram DMs
Turns “price??” DMs into sales conversations.
Messenger
Keeps Facebook chats answered around the clock.
Facebook comments
Replies publicly under your posts and ads — before competitors do.
YouTube comments
Engages every comment, so your videos keep working for you.
TikTok
Replies to comments and DMs on your fastest-growing audience — available as an add-on.
How it works
Going live takes three steps
No scripts to write, no flows to maintain.
Step 01: Upload your knowledge
Drop in your FAQs, policies, catalogs and docs. Luni learns your business as it really is.
Step 02: Connect your channels
Link WhatsApp, Instagram, Messenger, Facebook and YouTube with a few clicks.
Step 03: Luni starts replying
Every message and comment gets an instant, on-brand answer — day and night.
Feature · Knowledge
Upload your knowledge — Luni learns your business
Any format.PDFs, docs, spreadsheets, FAQs, reports, research and website pages.
Grounded answers.Luni replies from your material — not from guesswork.
Always current.Update a file and every channel answers the new way, instantly.
Knowledge5 sources
Drop files here, or paste a URL
Shipping & returns.pdfTrained
Product catalog.csvTrained
Q3 performance report.pdfTrained
Market research 2026.docxTrained
lunichat.com/helpTraining…
Feature · Replies
Luni replies instantly, in your voice
WhatsApp · Acme OutdoorsLuni activeHi! Do you ship to Portugal? And how long does it take?
We do! Orders to Portugal arrive in 3–5 business days, and shipping is free over €60. Want me to check delivery for your city?
Source: Shipping & returns.pdf · replied in 4 seconds
Pick a tone
FriendlyFormalPlayful
On-brand, not robotic.Set the tone once — friendly, formal, playful — and Luni keeps it.
Answers, with receipts.Every reply traces back to a source you uploaded.
Sells while it supports.Luni nudges conversations toward the next step, not just the answer.
Feature · Handoff
A human takes over when it counts
Luni knows its limits.Unsure answers are never sent — they're escalated.
You set the rules.Refunds, complaints, VIPs — choose what always reaches a person.
Full context, zero repeat.Your teammate gets the whole conversation, not a cold start.
The right person is pinged instantly.Priority notifications route every handoff by push, email, or Slack — so no customer waits.
Messenger · Daniel R.Handed offI need to change the address on order #4412 — it's shipping tomorrow!
I'll bring a teammate in for that right away — address changes need a human OK. One moment!
Escalated to Maria · full transcript attached
Luni ChatPriorityMaria, you're needed — address change on order #4412now
Comparison
How Luni stacks up
| Luni Chat | Generic bot builders | Hiring more agents | |
|---|---|---|---|
| Knows your business | Trained on your knowledge | Scripted flows you maintain | Weeks of onboarding |
| Channel coverage | DMs + public comments, 5 channels | Usually web widget only | One inbox at a time |
| Response time | Seconds, 24/7 | Instant but canned | Business hours |
| Human handoff | Built in, with full context | Varies | They are the humans |
| Cost to scale | Flat — volume doesn't add headcount | Flat, but limited | A salary per seat |
Who it's for
Built for any business that gets messages
If customers write to you, Luni can answer them — whatever you sell or do.
E-commerce
Stock, sizing, shipping and returns — answered before carts are abandoned.
Creators & media
Thousands of comments engaged without living in the replies.
Agencies
Run Luni across every client account from one place.
Local services
Bookings, hours and quotes handled while you do the actual work.
SaaS & startups
Product questions answered from your docs, on every channel.
Education & coaching
Enrollment and course questions, handled around the clock.
Industry playbooks
See how Luni Chat fits your industry
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Simple plans for every stage
Start with a free monthly allowance, then choose the plan that fits how your team handles customer conversations. Every plan includes your first Instagram, Facebook and web widget connections, with no per-seat charges.
Swipe to compare plans →
Included in every plan
- 1 Instagram connection
- 1 Facebook connection
- 1 web widget
- Unlimited staff seats · no per-seat charges — invite your whole team
Need more? Additional social profiles and connections are available as paid add-ons on any plan.
Our platform includes
- Per-turn answer analytics
- Human handoffs
- Automatic site crawl
- Automatic knowledge indexing from Knowledge Build
- Playground for testing replies
- Social inboxes
- Web widgets
- Knowledge and information gaps surfaced from your indexed knowledge base
- Automated lead generation and conversation summaries
- Team management and invitations — no per-seat charges
Put Luni on your channels.
Create an account to train Luni on your business knowledge and start testing answers across your customer channels.
TikTokFree plan included. No credit card required.
Sign up free