Automate all of your social media replies with AI

Stop leaving customers on read.

“Hello? Anyone there?”— never again.

  • No credit card required
  • Free plan included
  • Live in three steps

Answering 4.3 million customer messages a month

  • NIU
  • Studio Noma
  • Purple Cars

Acme Outdoors

Business account

Today
Hi! Do you ship to Portugal? And how long does it take?14:02 ✓✓
We do! Orders to Portugal arrive in 3–5 business days, and shipping is free over €60. Want me to check delivery for your city?14:02
Message
Answered by Luni in 4sFrom Shipping & returns.pdf

Answering 4.3 million customer messages a month

  • NIU
  • Studio Noma
  • Purple Cars

Your customers message you everywhere

Comments, DMs and chats pile up across six apps — and every one of them expects a reply now.

  • maya.k3h

    hellooo?? is anyone reading these

    Daniel R.3h

    Hello? Anyone there?

    Seen 11:52 pm

    No reply for 3h 12m
    They expect answers in minutes

    At midnight, on weekends, mid-launch.

  • Do you ship to Portugal?

    shipping to portugal??

    do u deliver to PT

    Ship to Lisbon?

    Asked 38 times this week
    The same questions, six times over

    Shipping, pricing, availability — again and again.

  • WhatsApp12Instagram31Messenger24Facebook9YouTube57TikTok18151 unread
    Six apps, zero overview

    Your team tab-hops while comments go unanswered.

Luni answers all of it,
from one place

Every DM, chat and public comment flows into one AI that already knows your business.

Inbox
AllNeeds you 1
  • Maya CostanowDo you ship to Portugal?Answering…Answered by Luni
  • jordan.lee2mprice??Answering…Answered by Luni
  • Daniel R.4mI need to change the address on…Answering…Needs you
  • @tomasvieira9mWhere can I buy this?Answering…Answered by Luni
  • rita.m12mIs this still in stock?Answering…Answered by Luni
  • Inês Rocha20mDo you deliver to my city?Answering…Answered by Luni
Trained on your knowledge
Replies in your voice, instantly.
Online 24/7
Customers get answers in seconds.
Your team gets their day back
And steps in only when it matters.

Going live takes three steps

No scripts to write, no flows to maintain.

  1. 1

    Upload your knowledge

    Drop in your FAQs, policies, catalog and help pages. Luni learns your business from what you already have.

  2. 2

    Connect your channels

    Link WhatsApp, Instagram, Messenger, Facebook, YouTube and TikTok in a few clicks.

  3. 3

    Luni starts replying

    Every message and comment gets an instant, on-brand answer. Anything Luni isn't sure about goes to your team.

LuniOnline

1Upload your knowledge

Shipping & returns.pdfProduct catalog.csvlunichat.com/helpHere's everything about the shop.
Got it. I know your shipping rules, all 214 products and your help pages now.

2Connect your channels

Connect Instagram and WhatsApp, please.
InstagramWhatsAppDone. I'm live on both.

3Luni starts replying

jordan.lee on Instagramprice??Answered: the Trailhead 40L is €89 and in stock. I'll ping you if anything needs a human.

Replied in 4s

Upload your knowledge — Luni learns your business

Any format.
PDFs, docs, spreadsheets, FAQs, reports, research and website pages.
Grounded answers.
Luni replies from your material — not from guesswork.
Always current.
Update a file and every channel answers the new way, instantly.
PDFShipping & returns
CSVProduct catalog
DOCXStore hours
URLlunichat.com/help

Luni learned your business5 sources, updated just now

Shipping & returns214 productsSizingStore hoursHelp center

How Luni stacks up

Same customer, same question, 2:14 am. Here's what they get back.

  • Luni Chat

    Do you ship to Portugal?2:14 am

    We do! 3–5 business days, and shipping is free over €60.

    Answered in 4s

    Knows your business
    Trained on your knowledge
    Channel coverage
    DMs + public comments, 6 channels
    Response time
    Seconds, 24/7
    Human handoff
    Built in, with full context
    Cost to scale
    Flat — volume doesn't add headcount

  • Generic bot builders

    Do you ship to Portugal?2:14 am

    Please choose an option:
    1. Orders
    2. Returns
    3. Talk to an agent2:14 am

    Replied, didn't answer

    Knows your business
    Scripted flows you maintain
    Channel coverage
    Usually web widget only
    Response time
    Instant but canned
    Human handoff
    Varies
    Cost to scale
    Flat, but limited

  • Hiring more agents

    Do you ship to Portugal?2:14 am

    Morning! Sorry for the wait. Yes, we ship to Portugal.9:12 am

    Answered 7 hours later

    Knows your business
    Weeks of onboarding
    Channel coverage
    One inbox at a time
    Response time
    Business hours
    Human handoff
    They are the humans
    Cost to scale
    A salary per seat

Built for businesses that live in their DMs

If customers write to you, Luni can answer them — whatever you sell or do.

  • E-commerce

    Stock, sizing, shipping and returns — answered before carts are abandoned.

    Instagram

    Does the medium run small?

    It's true to size. Most people between 170 and 180 cm pick M.

  • Creators & media

    Thousands of comments engaged without living in the replies.

    TikTok

    what mic is this??

    A Shure MV7+. Everything I film with is linked in my bio!

  • Agencies

    Manage every client from one workspace — multi-account pricing available.

    Messenger

    Can I book a table for six tonight?

    We have 8:30 pm free for six. Shall I hold it under your name?

  • Local services

    Bookings, hours and quotes handled while you do the actual work.

    WhatsApp

    Are you open on Sunday?

    Yes, 10 am to 4 pm. Want me to book you in?

  • SaaS & startups

    Product questions answered from your docs, on every channel.

    YouTube

    How do I export my data?

    Go to Settings, then Export. Your CSV is ready in a minute or two.

  • Education & coaching

    Enrollment and course questions, handled around the clock.

    Facebook

    When does the next cohort start?

    October 6, with four seats left. Want the enrollment link?

Simple plans. Every channel listed.

Swipe to compare all three plans

Free

$0/month

Train Luni on your business and test real answers. No card.

500 messagesa month

  • Configure your business knowledge
  • Test AI replies in your workspace
Start free

Starter

$50/month

For one shop or brand: 5,000 messages a month, one inbox, every reply grounded in your files.

5,000 messagesa month

  • AI replies grounded in your business knowledge
  • Supported customer channel connections
  • Unified conversation inbox
Choose Starter

Growth

$200/month

For teams: 20,000 messages, public comments + DMs, and handoffs that land on the right person with full context.

20,000 messagesa month

  • Broader supported channel coverage
  • Human handoff with conversation context
  • Direct-message and public-comment workflows
Choose Growth

Included in every plan

  • 1 Instagram connection
  • 1 Facebook connection
  • 1 web widget
  • Unlimited team seatsno per-seat charges — invite your whole team

Paid add-ons, on any plan

  • WhatsApp
  • YouTube
  • TikTok
  • Extra profiles

Our platform includes

  • Reply-by-reply analytics
  • Human handoffs with full context
  • Automatic website crawl and re-indexing
  • Gap reports: the questions Luni couldn't answer
  • Lead capture and conversation summaries
  • Playground to test replies before going live
  • Shared inbox for every channel
  • Web chat widget
  • Unlimited team seats

Put Luni on your channels.

Create an account to train Luni on your business knowledge and start testing answers across your customer channels.

Sign up freeLogin

Hello? Anyone there?

Hi, we're here! What can I help with?

Answered by Luni in 2s

Free plan included. No credit card required.

Sign up free