Legal

Privacy Policy

Last updated June 5, 2026

This Privacy Policy explains how Lunichat, Inc. (“Lunichat,” “we,” “us,” or “our”) collects, uses, and shares information about you when you use our website, products, and services (collectively, the “Services”). By using the Services, you agree to the practices described here.

Information we collect

We collect the following categories of information:

  • Account information — name, email address, company, and billing details you provide when you sign up.
  • Content you provide — help docs, conversations, and other material you connect so the AI agent can be trained and respond to your customers.
  • Usage data — log data, device and browser information, and analytics about how you interact with the Services.
  • Cookies — small files used to keep you signed in and to understand product usage.

How we use information

We use the information we collect to:

  • Provide, maintain, and improve the Services;
  • Train and operate AI agents on your behalf;
  • Process payments and manage your account;
  • Communicate with you about updates, security, and support;
  • Detect, prevent, and address fraud, abuse, and security issues.

How we share information

We do not sell your personal information. We share information only with service providers who process data on our behalf (such as hosting, analytics, and payment processors), when required by law, or in connection with a merger, acquisition, or sale of assets. Customer content is processed solely to provide the Services to you.

Data retention

We retain your information for as long as your account is active or as needed to provide the Services. You may request deletion of your data at any time, subject to legal and contractual obligations.

Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.

Contact us

If you have questions about this Privacy Policy, email us at [email protected].